Refund and Returns Policy

Padoluxe Refund and Returns Policy

Last Updated: June 27, 2025

At Padoluxe, your satisfaction with your new pillow is our highest priority. We are confident in the quality of the sleep products we offer and want you to have a worry-free shopping experience. If you are not completely satisfied with your Padoluxe pillow, we are here to assist you with returns, refunds, or exchanges under the terms outlined below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges for both defective and non-defective Padoluxe pillows, provided the product meets the following conditions:

  • Return Window: Your request must be initiated within 30 days from the date you received your pillow.
  • Product Condition: The pillow must be in NEW CONDITION, unused, undamaged, and must include all original packaging, tags, and any accompanying accessories. This strict requirement is essential for hygiene and to ensure the potential for resale of a sleep product.*** New Condition means the pillow is unused, unwashed, free of odor, and includes all original packaging.

2. Products Not Eligible for Return/Exchange

  • A pillow that has been used, laundered, soiled, has a noticeable odor, or shows any signs of wear beyond being briefly handled for inspection upon arrival will not be considered “NEW CONDITION” and thus, is not eligible for return or exchange.

3. How to Initiate a Return or Exchange

To begin the return or exchange process for your Padoluxe pillow, please follow these step-by-step instructions:

  1. Contact Our Support Team:
    • Email us at contact@padoluxe.com or call us at +1 (302) 220-0600 during our support hours (Monday – Friday, 9:00 AM – 5:00 PM CST).
    • Please provide your Order Number (e.g., #PADXXXX) and clearly state your reason for the return or exchange. Include details such as whether the pillow is defective, if you wish to exchange it for a different type, or if you simply changed your mind.
    • For defective or damaged pillows, please attach clear photos or a short video showing the issue.
  2. Receive Your Free Return Label & Instructions:
    • Once your return or exchange request is reviewed and approved (typically within 1-2 business days), we will send you a confirmation email.
    • This email will contain a pre-paid, downloadable, and printable return shipping label, along with detailed packing instructions specific to returning your Padoluxe pillow. This label covers all return shipping costs.
  3. Prepare Your Pillow for Shipment:
    • Carefully place your pillow back into its original packaging. It’s crucial that all original tags, accessories, and any protective wraps are included, and the pillow remains in its NEW, unused condition.
    • Seal the package securely to prevent damage during transit.
  4. Attach the Return Label:
    • Affix the pre-paid return shipping label firmly to the outside of your package. Ensure any old shipping labels are completely covered or removed.
  5. Ship Your Return By Mail to Our Facility:
    • Drop off your securely packaged pillow at your nearest post office or the designated carrier drop-off location specified on the return label.
    • Our Return Processing Address is: Padoluxe Returns Department 200 N. Bighorn Ave Box 933 Moorcroft, WY 82721 USA
    • Please retain your shipping receipt or tracking number for your records.

5. Return Shipping Costs

We are pleased to cover the entire cost of return shipping. You will receive a free, prepaid return shipping label once your return or exchange request is approved, ensuring a hassle-free process for sending your pillow back.

6. Refund Process

Once we receive your returned Padoluxe pillow at our facility, we will conduct a thorough inspection to ensure it meets our “NEW CONDITION” criteria.

  1. Return Receipt & Inspection Notification:
    • You will receive an email notification from us confirming that your returned pillow has been received and is currently being inspected.
  2. Refund Approval or Rejection:
    • We will notify you via email of the approval or rejection of your refund after completing the inspection.
    • No Restocking Fees: We DO NOT charge any restocking fees for eligible returns.
  3. Refund Issuance:
    • If your refund is approved, your payment will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 10 business days of the approval.
    • Please remember that it may take some additional time for your bank or credit card company to process and post the refund to your account.

7. Exchange Process

If you wish to exchange your pillow for a different type, firmness, or size, please follow the steps outlined in the “How to Initiate a Return or Exchange” section and clearly state your exchange preference. Once we receive your pillow and confirm its “new” condition, we will process and ship your requested replacement pillow. Any price differences will be managed at that time.

8. Defective or Damaged Pillows

Should your Padoluxe pillow arrive in a defective condition or be damaged during shipping, please contact us immediately within 48 hours of receiving it. We kindly request that you provide photos or videos of the defect/damage. This allows us to assess the issue promptly and arrange for a swift replacement pillow or a full refund, potentially without requiring the faulty item to be returned in certain cases.

9. Contact Information

If you have any questions about this Refund and Returns Policy, your personal information, or our data practices regarding your Padoluxe sleep products, please contact us:

  • By email: contact@padoluxe.com
  • By phone: +1 (302) 220-0600
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST (excluding holidays)

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