Privacy Policy

Last Updated: June 27, 2025

Welcome to Padoluxe. At Padoluxe, we are dedicated to enhancing your sleep experience, and part of that commitment involves protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy outlines how Padoluxe (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit and make a purchase from Padoluxe.com (the “Site”) or interact with our sleep solution services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our pillow products and sleep solutions for you.

  • Personal Identifiable Information (PII): This is information that can be used to identify you directly or indirectly. We may collect:

    • Full Name

    • Email Address

    • Shipping and Billing Address (essential for delivering your Padoluxe pillows)

    • Phone Number

    • Payment Information (e.g., credit card details – please note we do not directly store your credit card information; it is securely processed by our third-party payment gateways.)

  • Non-Personal/Usage Data: This includes information that your browser sends whenever you visit our Site or when you access the Site by or through a mobile device. This Usage Data may include:

    • Your computer’s Internet Protocol (IP) address

    • Browser type and version

    • The pillow product pages of our Site that you visit

    • The time and date of your visit

    • The time spent on those pages

    • Unique device identifiers

    • Other diagnostic data

  • Information from Third Parties: We may receive information about you from third-party services, such as payment processors or analytics providers, to help us process orders, deliver targeted advertising (relevant to sleep products), or improve our services.

2. How We Collect Information

We collect information through various methods:

  • Directly from You:

    • When you create an account on our Site.

    • When you place an order for a Padoluxe pillow.

    • When you subscribe to our sleep tips newsletter.

    • When you contact our customer support regarding your pillow or order.

    • When you participate in surveys or promotions related to sleep habits or pillow preferences.

  • Automatically through Technology:

    • Through Cookies, Web Beacons, and other tracking technologies (see Section 8 for details).

    • Through server logs that record your interactions with our Site.

  • From Third Parties:

    • From our payment gateways when you make a purchase.

    • From analytics services like Google Analytics.

    • From marketing and advertising partners.

3. How We Use Your Information

We use the collected information for various purposes, primarily to fulfill our services and improve your sleep experience:

  • To Process Orders and Provide Services:

    • To complete your pillow purchase transactions.

    • To accurately ship your Padoluxe pillows to your specified address.

    • To provide customer support and respond to your inquiries about our products.

    • To manage your account related to your sleep solution purchases.

  • To Improve User Experience and Our Site:

    • To personalize your shopping experience, suggesting pillows that best suit your needs.

    • To analyze trends and user behavior to improve our pillow products, sleep solutions, and Site features.

    • To perform internal research and analysis related to sleep comfort and product innovation.

  • To Communicate With You:

    • To send order confirmations and pillow shipping updates.

    • To send sleep tips, newsletters, promotional offers, and marketing communications about our products (if you have opted in).

    • To address your questions and requests.

  • For Security and Legal Compliance:

    • To prevent fraud and other illegal activities, especially related to online purchases of sleep products.

    • To enforce our Terms of Service.

    • To comply with legal obligations.

4. Sharing Your Information

We may share your information with trusted third parties for specific purposes:

  • Third-Party Service Providers:

    • Shipping Partners: To deliver your Padoluxe pillows (e.g., USPS, FedEx).

    • Payment Gateways: To process your payments securely (e.g., Stripe, PayPal). These providers only receive the information necessary to complete your transaction.

    • Analytics Providers: To understand Site usage (e.g., Google Analytics).

    • Email Marketing Services: To send out newsletters and promotional emails about our sleep products (e.g., Mailchimp).

    • Customer Support Platforms: To manage customer inquiries.

  • For Legal Reasons:

    • When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

    • To protect the rights, property, or safety of Padoluxe, our users (especially related to home comfort product delivery), or others.

  • Business Transfers:

    • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We are committed to protecting your personal information. We implement reasonable security measures, including:

  • Encryption: Using Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our Site.

  • Access Control: Limiting access to your personal information to authorized personnel only.

  • Secure Payment Processing: All payment transactions for our sleep products are processed through secure, PCI DSS compliant gateways.

  • While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights & Choices

You have certain rights regarding your personal information:

  • Access, Correction, and Deletion: You can access, review, update, or request deletion of your personal information by logging into your account or contacting us directly regarding your Padoluxe profile.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails about sleep solutions at any time by following the “unsubscribe” link in the emails or by contacting us.

  • Managing Cookies: (See Section 8 for detailed instructions on managing cookies).

  • Specific Privacy Rights: Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have additional rights such as the right to be forgotten or the right to opt-out of the sale of your personal information. Please contact us for more information on these rights.

7. Cookies and Tracking Technologies

Cookies are small data files placed on your device or computer and often include an anonymous unique identifier.

  • How We Use Cookies:

    • Necessary Cookies: Essential for the Site to function correctly (e.g., enabling pillow product shopping cart functionality).

    • Analytical/Performance Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously (e.g., Google Analytics), which in turn helps us optimize pillow product visibility.

    • Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests (e.g., showing ads for different types of pillows), and to limit the number of times you see an advertisement.

  • Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site, such as adding pillows to your cart. For more information about cookies, visit allaboutcookies.org.

8. Links to Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We may also notify you via email or a prominent notice on our Site prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices regarding your Padoluxe sleep products, please contact us:

  • By email: contact@padoluxe.com

  • By mail: 200 N. Bighorn Ave Box 933 Moorcroft, WY 82721 USA

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