Billing Terms and Conditions

Padoluxe Billing Terms and Conditions

Last Updated: June 27, 2025

Welcome to Padoluxe’s Billing Terms and Conditions. When you make a purchase of pillows or any other sleep products from Padoluxe.com, you agree to abide by these billing terms. These terms are designed to ensure transparency and clarity in all your financial transactions with us.

1. Introduction & Acceptance

By proceeding with a purchase on Padoluxe.com, you acknowledge and accept these Billing Terms and Conditions. They form an integral part of your agreement with us regarding the financial aspects of acquiring your Padoluxe pillow.

2. Pricing & Charges

  • All prices for pillow products on Padoluxe.com are listed in United States Dollars (USD).
  • The price displayed for each pillow is the product price only, and does not include shipping fees or applicable taxes.
  • Shipping Fees: A flat rate shipping fee of $5.95 USD applies to all pillow orders, as detailed in our Shipping Policy. This fee will be clearly displayed at checkout.
  • Taxes: Sales tax or other applicable taxes may be added to your order based on the laws of your state or local jurisdiction. Any applicable taxes will be calculated and added to your order total at checkout.
  • No Hidden Fees: We are committed to transparency. All charges you are responsible for will be displayed fully and clearly before you complete your pillow purchase.

3. Payment Methods

Padoluxe accepts the following primary payment methods for convenient and secure pillow purchases:

  • PayPal: Direct payment from your PayPal account.
  • Debit or Credit Card: We accept major debit and credit cards (Visa, Mastercard, American Express, Discover, etc.), securely processed through PayPal Commerce Platform.

For more detailed information on our accepted payment methods and security measures, please refer to our Payment Methods page.

4. Payment Processing & Order Confirmation

  • Payment for your pillow order will be processed at the time of purchase. By completing the transaction, you authorize Padoluxe or our payment gateway to collect the total amount displayed at checkout.
  • Upon successful payment, you will receive an order confirmation email, including details of the sleep products you purchased, the total amount paid, and your order number.

5. Accuracy of Billing Information

You are responsible for providing accurate and complete billing information, including your billing address and credit card/PayPal account details. Providing inaccurate information may lead to delays in processing your pillow order or even order cancellation. Padoluxe reserves the right to refuse or cancel any order if we suspect fraudulent activity or inaccurate billing information.

6. Order Cancellation

If you need to cancel your pillow order, please contact us as soon as possible after placing it. We may be able to cancel an order if it has not yet been processed or shipped.

  • If the order has already been shipped, it will fall under the terms of our Refund and Returns Policy.

7. Refunds & Returns

All requests for refunds or returns of pillows are processed according to our Refund and Returns Policy. Please refer to our Refund and Returns Policy page for detailed conditions and procedures.

8. Billing Disputes

If you have any questions or wish to dispute a charge related to your pillow purchase from Padoluxe, please contact us directly before contacting your bank or payment provider. We are committed to resolving all issues fairly and efficiently.

9. Changes to Pricing & Terms

Padoluxe reserves the right to change the pricing of pillow products or modify these Billing Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the website and shopping after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law

These Billing Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, where Padoluxe is registered.

11. Contact Information

If you have any questions regarding these Billing Terms and Conditions or any other payment-related matters concerning your pillow purchase, please contact us:

  • Email: contact@padoluxe.com
  • Phone: +1 (302) 220-0600
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST (excluding holidays)

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