Privacy Policy

Padoluxe Privacy Policy

Last Updated: June 27, 2025

Welcome to Padoluxe. Protecting your privacy is an important part of our mission to enhance your sleep experience. This Privacy Policy explains how we collect, use, share, and protect your information when you visit Padoluxe.com or interact with our services. By using our Site, you agree to the practices described below.

1. Information We Collect

  • Personal Identifiable Information (PII): name, email, billing and shipping addresses, phone number, and payment information (securely processed via third-party providers).
  • Non-Personal/Usage Data: IP address, browser type, device details, pages visited, time spent, and diagnostic data.
  • Third-Party Data: information from payment processors, analytics, or marketing partners.

2. How We Collect Information

  • Directly from you: when creating an account, placing an order, subscribing to newsletters, contacting support, or joining promotions.
  • Automatically: through cookies, tracking technologies, and server logs.
  • From third parties: payment gateways, analytics providers, and marketing platforms.

3. How We Use Your Information

  • To process orders: complete payments, deliver pillows, and provide customer support.
  • To improve your experience: personalize product recommendations, analyze usage, and enhance site performance.
  • To communicate: send order updates, shipping confirmations, newsletters, and promotions (with consent).
  • For security and compliance: prevent fraud, enforce Terms of Service, and meet legal obligations.

4. Sharing Your Information

We only share your data with trusted third parties for essential purposes:

  • Shipping Partners: to deliver your pillows.
  • Payment Gateways: to securely process transactions.
  • Analytics & Marketing Providers: to optimize performance and deliver relevant offers.
  • Legal Obligations: when required by law or to protect rights, safety, and property.
  • Business Transfers: during a merger, acquisition, or sale of assets.

5. Data Security

We use SSL encryption, secure payment processing, and limited access protocols to safeguard your information. While we take strong precautions, no online method is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights & Choices

  • Access, update, or request deletion of your personal data.
  • Unsubscribe from marketing emails at any time.
  • Manage cookies through your browser settings (see Section 7).
  • Depending on your jurisdiction (e.g., GDPR, CCPA), you may have additional rights such as data portability or opting out of data sales.

7. Cookies & Tracking Technologies

We use cookies to support essential functions, analyze site performance, and provide tailored advertising. You can refuse cookies in your browser settings, though some features (like the shopping cart) may not function properly. Learn more at allaboutcookies.org.

8. Links to Third-Party Websites

Our Site may include links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their policies separately.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe your child has shared personal data with us, please contact us immediately for removal.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, regulations, or services. Updates will be posted here with a revised “Last Updated” date. We may also notify you via email or a site notice if changes are significant.

11. Contact Us

If you have questions about this Privacy Policy or your data, please reach out: