Padoluxe Refund and Returns Policy

Last Updated: June 27, 2025

At Padoluxe, your satisfaction with your new pillow is our highest priority. We are confident in the quality of the sleep products we offer and want you to have a worry-free shopping experience. If you are not completely satisfied with your Padoluxe pillow, we are here to assist you with returns, refunds, or exchanges under the terms outlined below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges for both defective and non-defective Padoluxe pillows, provided the product meets the following conditions:

Return Window: Your request must be initiated within 30 days from the date you received your pillow.
Product Condition: The pillow must be in NEW CONDITION, unused, undamaged, and must include all original packaging, tags, and any accompanying accessories.
New Condition means the pillow is unused, unwashed, free of odor, and includes all original packaging.

2. Products Not Eligible for Return/Exchange

A pillow that has been used, laundered, soiled, has a noticeable odor, or shows any signs of wear beyond being briefly handled for inspection upon arrival will not be considered “NEW CONDITION” and thus, is not eligible for return or exchange.

3. How to Initiate a Return or Exchange

Contact Our Support Team:
Email us at contact@padoluxe.com or call us at +1 (302) 220-0600 during our support hours (Monday – Friday, 9:00 AM – 5:00 PM CST).
Provide your Order Number (e.g., #PADXXXX) and reason for the return or exchange. For defective or damaged pillows, please attach clear photos or a short video showing the issue.
Receive Your Free Return Label & Instructions:
Once approved (within 1–2 business days), we will send a pre-paid, downloadable return shipping label along with detailed packing instructions. This label covers all return shipping costs.
Prepare Your Pillow for Shipment:
Place the pillow in its original packaging with all tags, accessories, and protective wraps. Ensure the pillow remains in NEW condition. Seal the package securely.
Attach the Return Label:
Affix the pre-paid return shipping label to the outside of the package, ensuring old labels are removed or covered.
Ship Your Return:
Drop off your package at your nearest post office or designated carrier location.
Return Address:
Padoluxe Returns Department
200 N. Bighorn Ave Box 933
Moorcroft, WY 82721 USA

4. Return Shipping Costs

We are pleased to cover the entire cost of return shipping. You will receive a free, prepaid return shipping label once your request is approved.

5. Refund Process

Inspection: Once your return is received, we will inspect the pillow to confirm it meets our NEW CONDITION criteria.
Notification: You will receive an email confirming the receipt and inspection of your return.
Approval or Rejection: You will be notified via email of the approval or rejection of your refund.
No Restocking Fees: We do not charge restocking fees for eligible returns.
Refund Issuance: Approved refunds are processed within 10 business days to your original payment method (credit card, PayPal, etc.). Please note your bank or card provider may take additional time to post the refund.

6. Exchange Process

If you wish to exchange your pillow for a different type, firmness, or size, follow the same steps as above and specify your exchange preference. Once we receive and confirm the returned pillow’s NEW CONDITION, we will process and ship your replacement. Any price differences will be managed at that time.

7. Defective or Damaged Pillows

If your Padoluxe pillow arrives defective or damaged during shipping, please contact us within 48 hours of receiving it. Provide photos or videos of the issue so we can assess quickly. In some cases, we may send a replacement or issue a refund without requiring the item to be returned.

8. Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

Email: contact@padoluxe.com
Phone: +1 (302) 220-0600
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST (excluding holidays)